I think CEX.IO is ripping people off

I have held crypto in this exchange for a few years now and never had much issue because I never tried to do much

In July the exchange was ending it's Operation in my state (Hawaii) and I needed to get my money out before a certain date. They required I submit verification after verification which I was able to provide to properly identify myself. It was problem after problem and for one reason or another their system was not allowing me to move or withdraw my crypto

After all of the verifications I passed they finally are now asking me to send a photo of myself with a debit card that was lost and cancelled years ago. Of course I don't have it and so they ask for a photo of me with a document with the full card number and my name on it saying it was cancelled which sounds reasonable enough but when I go Charles Schwab and ask for such a document they tell me that for security reasons they can't provide such a document and that CEX.IO's request is highly unusual.

Cex says there is nothing they can do and that although my identity has been verified and they even accepted a new debit card to be used they will not let me do anything until this other debit card is verified somehow.

Customer support stopped responding to me weeks ago and when I make a post on their Twitter to describe my situation they have now blocked me twice on different accounts.

They replied about it on their subreddit but have since deleted their account

I believe this company is fraudulent. I have seen other people online with a similar experience where they cannot withdraw money from their account.

I have reported them to several government agencies now and I believe this needs to get out that this organization is not letting people withdraw money