why is binance connect verfication so bad?

Im a verfied consumer since 2021 and have purchased crypto by means of binance earlier than.

In Decemeber 2022, i obtained a "more verficiation required" from Binance join when making an attempt to get crypto. And ever since then ive been via 4 purposes, all of them say they're going to take 5 working days but end up taking 2 weeks and solely get resolved after i contact help and tell them to examine my ticket.

And once they do get resolved, its for some silly cause like "oh we're missing your id verficiation" which their verficiation didnt ask for initally, and as soon as i present the ID verfication, they tell me its now verified, please apply again for supply of wealth analysis, ought to take 5 working days (however it ends up taking 2 weeks to get a respone)

Now the estimated completion time is 12/2/2023, its been three months of making an attempt to get a verficiation shifting, i've all of the paperwork and offered as a lot as attainable however the service is simply so trash that all the things moves so slowly.