WARNING - STAY AWAY FROM BLOCKCHAIN.COM

WARNING - STAY AWAY FROM BLOCKCHAIN.COM

1) I sent in 2 wires on Friday July 9. I made a mistake in that I did not put the reference ID. Instead, I put my full name in the memo line. I have asked blockchain.com to either return the wires to my bank or credit my account. It has now been 12 days and I have yet to receive a response. I have opened multiple tickets, but just silence? Where is my money?
2) I needed to send BTC urgently, so on Monday July 12, I wired in $25k and bought BTC in order to send it out. My send requests were not honored. My account activity just shows the deposit on July 11 and BTC purchase the same day. But my account balance is now $30. Why is there no record of any activity? What has happened to my money? I opened my first ticket for this matter on July 11 - it is now 9 days later and I have not heard a peep.
3). I have wanted to sell the BTC that I bought on July 11, but I cannot trade it. I have to wait for Compliance to finish their review - it's been 9 days already! Who will be responsible for the losses?

THIS IS THE WORST CUSTOMER SERVICE EXPERIENCE OF MY ENTIRE 67 YEARS ON THIS PLANET.