Lost authenticator and can't access account.

I created a binance account about four years ago and stupidly misplaced my authenticator backup code. My old phone broke so I can't authenticate.

After dealing with online chat. They have told me that my government issued id (BC Services Card) is not accepted. It's the same ID that I used to create the account. The online chat rep has refused to escalate to a supervisor or give any other options aside from get a passport or drivers license.

I have less than $1000 in the account but it's my money. Has anyone else had a similar experience? Any tips on another method to contact someone with any power to fix this?