Ledger partner changelly.com holding my crypto worth almost $10,000 hostage (Be Aware)

I liquidated my Ethereum mining proceeds on the Ledger Live to BUSD and trusted the Ledger partner changelly.com to do the swap.

The funds were sent to the changelly.com wallet 0xB55E177d18d1C3ADD0769C1A5556Be1da5D3Ac13.

I have repeatedly emailed them requesting my funds to sent, however, all I get in response is it will be processed and looked at.

I had urgently needed the funds for medical reasons and seeing the markets plummet I though I would quickly switch it to stable coin.

However the amount of stress this is causing me and my disbelief that Ledger has partnered with absolute scammers.

Edit: Update - After threatening legal charges I have now received the funds, however I would highly to avoid this exchange.