Fellow Germans: Did anyone successfully manage to go through the verification process with solarisbank?

Hi there,

i'm struggling with the damn verification process. I don't have a webcam, that's why i'm using the verify by bank option. But the last step to finalize everthing fails. It says it'll send out a TAN number. It never arrives. And after some time the session is invalid and i have to do the whole process once again.

Is there any solution to this? Binance support is utterly useless there. I contacted them twice and every time they told me they sent it to some other department to check it out. That was about two weeks ago. Never heard anything back from them. My account is about to be locked in a few days...

EDIT: Also funny that i'm now being contacted by 3 different 1 day old accounts pretending to be binance support, who want me to join some chat on a rando site.