DON'T USE Binance Visa's card, they don't protect you.

I've learned the hard way, so I'm reporting here so that you can't make the same mistake.

I've been using credit cards like forever. In the past September I made a purchase in a German Marketplace for a professional equipment (valued a little over 1000€), like I've done many times in the past.

The marketplace has a seller/buyers protection just like ebay or Paypal. Since this was 2nd hand professional equipment I was speaking with the seller about it, and we also spoke about other stuff in normal conversation, everything looked good.

I decided to purchase the item from him, but he managed to forge a link into the paying system that looked exactly the same as the system the marketplace uses.

So as you expect, I paid, he received the money, and after than he disappeared, never replied anymore, obviously sent no item, no tracking number, no nothing. 20-30min after I made the purchase, I receive an email from the marketplace, informing me that the person I was dealing has been blocked for the said practices.

So there you have it, I was scammed for phishing I guess... Thankfully I paid using Visa that has mechanisms to protect the buyer, and surely, they will reverse or chargeback this payment.

So right after I detected the fraud (only like 30min after the payment was made), I contacted Binance support... Good luck with that... they only replied next day lol.

Anyway, I explained the situation, sent all the proofs of conversation, payment, and email I got from the marketplace, I have every proof of the purchase, and obviously the seller completely disappeared, so they have nothing from their end.

They said they were going to check it out for me... Hey made me fill a bunch of forms (made on google docs) that looked pretty amateur, and told me to way 28 days....

I waited 28 days, then they ask me to wait another 4 or 5 weeks.

By December I call them back to give me updates, and they simply ask me what happened, and made me tell all the story again, give all the evidence, etc etc... So in the 3 months they did absolutely nothing, to the point that asking me the same things they asked in the day I was scammed.

All the forms, all the documents, everything was just for show, to make you feel that they were doing something. They did not...

I've complained quite a bit, and they passed me to a "supervisor", who knows, by now everything seems fake for me, just fake strategy to make you feel they are doing something.

Today is March and I had enough, they say they can't do much, and that I have to talk to authorities and the marketplace, when it's clear on VISA's own website that it's supposed to offer protection to online e-commerce
https://www.visa.co.uk/pay-with-visa/protection-benefits.html

Online shopping is as safe as the high street and it’s reassuring to know:

If you’re the victim of online fraud

If your order is not delivered

If you receive the wrong item

If your order is delivered damaged

If your travel company or airline goes under before your trip or whilst you are away

AND you have paid with your Visa card, you can get your money back (subject to your bank’s terms and conditions).

There you go, don't use your Binance's card for online shopping as they don't honour the protections they claim.

Today I'm working with my lawyer to go against Binance.

TLDR. Used Binance's card to buy a product in e-commerce, got scammed with proof, and Binance didn't do anything to offer protection (that all visa's are supposed to have) and looks like they were doing some fake stuff behind the scenes to make it look like they were doing something for me.