Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our customers, we don't ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, select your concern from the choices, in case your concern wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help group, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering fallacious info will lead to the comment being eliminated.

-----------------------------------

Tips on how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid before posting)
2. Present a description of your situation (we’ve included a number of widespread issues under)

If your case gets resolved, please delete your comment. Or, at the least replace it to say resolved. This can assist customers that still need assistance get the eye they want. Thank you!

Please notice: We will’t make it easier to until you present us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be proven far left of the highest bar - alternatively, you'll be able to see your case ID in the e mail or textual content you obtain upon initiating the chat.

-----------------------------------

Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and provide relevant info when prompted to do so.

● Withdrawal Danger might be triggered by numerous reasons. Danger management is extraordinarily essential. Please observe that we will solely show you how to if we deem your case to be respectable, when you've got tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our staff works extraordinarily exhausting to resolve these issues as quickly as potential and some instances can take time to resolve but please remember the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. A longer wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please chorus from leaving a number of messages on this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries resembling financial institution transfers or buying crypto with credit/debit playing cards.

● Word: It could take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another points

Please comply with the format said above, your case can't be escalated if you do not comply with this course of and your comment could also be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other users and can end in a ban.