Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our users, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, select your difficulty from the choices, in case your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help workforce, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering fallacious info will lead to the remark being removed.

-----------------------------------

Easy methods to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Present a description of your problem (we’ve included a couple of widespread problems under)

If your case gets resolved, please delete your remark. Or, at the least replace it to say resolved. This can help customers that still need assistance get the attention they want. Thanks!

Please observe: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the highest bar - alternatively, you'll be able to see your case ID within the e mail or text you obtain upon initiating the chat.

-----------------------------------

Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and provide related info when prompted to take action.

● Withdrawal Danger might be triggered by various reasons. Danger management is extremely necessary. Please observe that we will solely provide help to if we deem your case to be respectable, if in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our group works extremely arduous to resolve these issues as soon as potential and some instances can take time to resolve but please be mindful the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. A longer wait after escalation = our group is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries resembling bank transfers or shopping for crypto with credit score/debit cards.

● Word: It could possibly take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your comment could also be removed. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to different users and can end in a ban.