Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone quantity, choose your difficulty from the options, if your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help group, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or offering improper info will lead to the comment being removed.

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Methods to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide a description of your situation (we’ve included a couple of widespread issues under)

In case your case will get resolved, please delete your remark. Or, a minimum of replace it to say resolved. It will assist users that still need help get the eye they need. Thanks!

Please observe: We will’t provide help to until you provide us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the highest bar - alternatively, you'll be able to see your case ID in the e-mail or textual content you receive upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and provide related info when prompted to take action.

● Withdrawal Danger could be triggered by numerous causes. Danger management is extraordinarily essential. Please notice that we will solely allow you to if we deem your case to be reputable, in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our staff works extraordinarily onerous to resolve these issues as soon as potential and some instances can take time to resolve however please remember the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our workforce is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please chorus from leaving multiple messages on this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries comparable to financial institution transfers or buying crypto with credit/debit cards.

● Word: It will probably take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you experience issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other points

Please comply with the format said above, your case cannot be escalated if you do not comply with this course of and your remark may be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will end in a ban.