Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our users, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone number, select your challenge from the choices, if your concern wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help workforce, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or offering fallacious info will lead to the remark being removed.

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Learn how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid before posting)
2. Present an outline of your challenge (we’ve included a number of widespread issues under)

If your case will get resolved, please delete your remark. Or, a minimum of replace it to say resolved. This can assist users that still need help get the eye they need. Thanks!

Please word: We will’t aid you until you provide us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the highest bar - alternatively, you possibly can see your case ID in the e mail or text you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our group and provide related info when prompted to take action.

● Withdrawal Danger may be triggered by quite a lot of reasons. Danger control is extremely necessary. Please notice that we will only show you how to if we deem your case to be official, if in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our staff works extremely exhausting to resolve these points as soon as potential and a few instances can take time to resolve however please take note the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please chorus from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries akin to financial institution transfers or shopping for crypto with credit/debit playing cards.

● Word: It may well take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you do not comply with this course of and your comment may be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s problems resolved. Spamming the feed is unfair to other customers and will end in a ban.