Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our customers, we don't ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, choose your concern from the options, in case your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help staff, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or offering incorrect info will lead to the remark being eliminated.

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Easy methods to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be valid before posting)
2. Provide a description of your challenge (we’ve included a number of widespread issues under)

If your case gets resolved, please delete your comment. Or, at the least replace it to say resolved. This can assist customers that still need assistance get the attention they want. Thank you!

Please observe: We will’t show you how to until you provide us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the highest bar - alternatively, you'll be able to see your case ID within the e-mail or text you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and supply related info when prompted to take action.

● Withdrawal Danger might be triggered by various reasons. Danger management is extremely necessary. Please notice that we will solely provide help to if we deem your case to be official, if in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our workforce works extraordinarily arduous to resolve these points as soon as attainable and some instances can take time to resolve but please remember the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please chorus from leaving a number of messages in this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries comparable to bank transfers or shopping for crypto with credit/debit cards.

● Notice: It could take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you do not comply with this course of and your comment could also be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.