Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privateness of our customers, we don't ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone quantity, choose your concern from the choices, in case your problem wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help staff, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate issues, or providing incorrect info will result in the comment being eliminated.

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How one can publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present a description of your concern (we’ve included a couple of widespread issues under)

In case your case gets resolved, please delete your comment. Or, at the least update it to say resolved. This can assist customers that still need assistance get the eye they need. Thank you!

Please observe: We will’t aid you until you present us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be proven far left of the top bar - alternatively, you possibly can see your case ID within the e-mail or textual content you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a result of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and provide relevant info when prompted to do so.

● Withdrawal Danger may be triggered by a variety of causes. Danger control is extremely essential. Please notice that we will only provide help to if we deem your case to be respectable, when you have tried to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our workforce works extraordinarily arduous to resolve these issues as quickly as potential and some instances can take time to resolve but please take note the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please refrain from leaving a number of messages on this thread in case your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.

● Includes intermediaries reminiscent of financial institution transfers or shopping for crypto with credit/debit cards.

● Word: It could possibly take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your remark may be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to other customers and can end in a ban.