4 months, $1,500 frozen, 13+ tickets unanswered for 10 weeks. Is this how Binance treats retail users?

Replace to my previous publish: https://www.reddit.com/r/binance/comments/1w725jv/binance_has_blocked_my_withdrawals_since_june_17/

On June 17, Binance blocked all withdrawals on my account. In the present day is October 14. Right here is where things stand after virtually 4 months.

• ~$1,500 frozen. Each coin was purchased instantly on Binance.
• Not a single doc requested. I requested time and again whether I might provide anything to help. The reply was all the time no, just wait.
• The deadline I was given (July 28) handed with no choice or an evidence.
• Formal grievance #CC9764871 (August 5) has been unanswered for 10 weeks.
• 13+ help chats. Every one opens a brand new case, and every one provides the identical reply: “escalated,” “prioritized,” “look forward to an e mail,” “quickly.”

Binance talks quite a bit about consumer safety, transparency and placing customers first. My experience has been the other. My money is held indefinitely, I have no timeline, no rationalization of what the problem is, and no means to help resolve it.

I’m not asking Binance to skip compliance. I’m asking for a choice. If Binance doesn’t want me as a customer, that’s superb. Shut my account and let me withdraw my funds to my very own verified account on another regulated change. That’s all.

Anybody enthusiastic about holding funds on Binance should know this will happen. You may be minimize off from your personal cash for months, with no rationalization and no timeline, and help has no real power to assist.

grievance CC9764871. Four months is enough. Please give me an precise reply.

For those who’ve been via the identical factor, please share in the comments. It might be good to understand how widespread this is.